I always say that companies and brands, especially those recognised, are on social networks. It is not possible to choose not be, simply you are in social networks, users and Internet users say about you, your actions and your products. So for all those entrepreneurs who still have doubts about whether to be or not be, plantead them they are doing the wrong question. Marks are on the internet want to or not the direction of the company. I mention this because as marketing agency online that we are we are with this type of approaches every day in many companies. I always say that the question should make all marketiniano and the managers of these companies is we will have a proactive policy of the management of our brand on the internet or leave it fallow? And this is thus not not we engallemos us. Another common point, and by which contact me today asking me a company web design in Vigo is how they could manage for some customers comments negative that there are in social networks.
Well, this is a interesting point and I think that many of us know cases of bad management. I would give two tips, the first is that if it’s a troll, from someone who simply wants to touch brand, the best thing you can do to delete those comments. Now, if it’s a reasoned complaint must see it as an opportunity for improvement and learning for enterprise (this is another thing that social networks are worth). In this sense I think that the best thing is always a few public apologies, and from there we have two alternatives, the first contact with him in private and the second is a semi-public debate where we discuss the aspect in question. He opt for an alternative or another will largely depend on the possibilities of game than the topic. In any case, if this process is quite likely a loyalty customer and positive comments by the same and the community. I hope they serve you these tips