Altogether they had spent about ten days. I sent a new email, 3, always in tone very educado.ERROR NUMBER 4: Passed two weeks from the purchase, I sent a new email, 4. This time leaving the tone calmed to a side. My claim was not that the product arrived to me immediately, simply solicitd that somebody was put in contact with me or would put one denuncia.ERROR NUMBER 5: That same night, to 22h I received copy of an internal email in which the employee of attention to the client ordered to the service of shipments that gave to the information on the date and form me of delivery. Not even they went directly. Puma does not necessarily agree. On the following day the package arrived when I was not in house.
In fact, there was nobody no to gather it. ERROR NUMBER 6: they left a neighbor to whom I did not have authorized. My neighbor was very amiable, but also he could happened who outside an edge or directly somebody that I do not know. The company did not call to me – although they had my number to confirm if they could leave it to another one persona.ERROR NUMBER 7: When I sent the last email to confirm that it had received the package I did not obtain any answer either. CONCLUSION The delivery of the purchase was realised in a reasonable time having in it tells that it was Christmas. Nevertheless, the attention to the client was terrible. Fodder not to return to buy in that page Web.
All the recommendations skipped that I enumerated in previous my post: There was no communication with the client, not even before the repeated requests on the part of this (that is to say, I) Promised a information who never proporcionaronEntregaron the package to a stranger (I must add, that the package not even went minimumly surrounded, reason why my neighbor knows with exactitude that things gift family) Never made sure if the client she were satisfied and much less requested excuses by the lack of information As consuming never I have been especially demanding. Perhaps another person in this situation would have itself angry more. In any case, this company has my " recommendation negativa" for my friendly and relatives. They could even write a critical envelope, with identity data of the company. And by all means, there are lost to a little demanding client in normal conditions and that he buys quite often online. You that you think? You think that yes I was very demanding or that I was not reasonable? You think that the company acted correctly? Or on the contrary, you think that with this attitude they throw stones against its own tile roof? You it has happened something similar sometimes? As always, I am open to know other points of view or experiences that serve to the readers as this blog to learn and to improve. Original author and source of the article.