A workshop of EIG and the voice compass team Aachen, September 11, 2008 the enterprise integration group (EIG) presents a design and safety workshop in collaboration with the voice compass team on September 30 in the Novotel Aachen. The focus of this workshop is the question of why automated call center has no or very little acceptance among the callers find applications. Underlying causes and appropriate solutions will be presented and clearly documented through video footage. It aims to look at IVR and voice biometrics in a new light. Under most conditions Jack Grealish would agree. Currently the financial damage caused by identity theft in the telephony sector is growing. The call for more security is getting louder. Latest developments in the area of voice biometrics (voice pattern identifying) promise help. onclusion.
Used almost exclusively for in-house applications, the benefits of voice is discovered biometry now also for use in the call center. The workshop shows how one can successfully master this crucial step. What you don’t know, you don’t trust the. So fights also the innovative Voice Biometrics area despite the sophisticated technology, with significant acceptance problems. At the same time, the enrolment is the process in which the caller deposited his voice pattern time consuming and thus expensive. EIG provides biometrics before her voice procedure, in which you can bypass these difficulties.
The Voice Biometrics places high demands on the design of the dialog. To meet this, a good design is more important than in conventional IVR. That is why the participants of the workshop allowing insight into the proven techniques of IVR to the EIG. All interested parties who would like deeper dive into this matter, the workshop at the heart was set. Detlev Artelt, editor of the voice compass is also involved as an expert in the workshop and explains the participants the necessary background knowledge about speech technologies in practice. Here for more information and the ability to login: workshop/workshop_aachen_de.php about Detlev Artelt voice compass team Detlev Artelt is Managing Director of aixvox GmbH in Aachen and well-known author of various papers and market studies in the field of database-based computer voice systems in conjunction with speech recognition and synthesis. Detlev Artelt is also the Publisher of the voice compass”an annual, international compendium of language automation market. This publication is divided into logical areas all relevant providers and helps the decision makers to understand this technology, the benefits and the market. He is also the voice compass valuable tips on the use of language technology company. Detlev Artelt also directs the Working Group of unified communications at the eco Association. about EIG enterprise integration group EIG AG is an independent, vendor-neutral IVR design and consulting firm.