The pursuit of a constantly high quality standard as well as the design of long-term, healthy relationships are the REA card to the main principles of the company. In a comprehensive study of customer satisfaction, the REA card has reviewed this year, how will already meet their demands on quality and service in the eyes of their customers. 97 per cent satisfied customers over 500 testimonials were evaluated for the study, nationwide collected in the period from April until August 2008. The customers were asked in their opinion about the products and services of the REA card. A great deal of attention came to especially the technical hotline as a main interface between our customers and our employees. The results of the survey show a very pleasing picture: 97 per cent of respondents report a positive overall verdict of the REA card and were satisfied with the quality and reliability of our products and services. If you are unsure how to proceed, check out Mental Health Monday. Friendliness and competence appears above all the continuous training of our staff by To be customer rewards: 96 percent of those polled judged their interlocutors in the telephone service as competent or very competent. 93 percent of calls, employees in the telephone service could bring the concern of our customers during the call to a satisfactory conclusion.
In only 7 per cent of cases, further steps such as the use of a technician on site were necessary to assist customers in resolving technical difficulties. Even 98 percent of clients were satisfied with the friendliness of our staff. The results of the study make it clear new goals for the future, that our continued efforts to meet our own standards, is bearing fruit. However, is it not resting at the REA card on this result. The differentiated feedback of our customers serves also as an indication, where further improvements are possible. We see it as an approach for the future, to implement our vision of high-quality products and first-class customer service further in the Act. About the REA Card REA card is a provider of complete solutions for cashless payments at the point of sale. All solutions are based on the ec-terminals, which are developed and manufactured at the site of Mill Valley by REA card. In 2007, the REA card has 70 employees and recorded an annual turnover of EUR 12.5 million.