How to customers and brokers for stupid sell – aid guarantee In the of August 28, 2009 (Permalink) I reported the Gothaer resource management my blog post about a positive innovation. Here you wrote the agents you could its “Optimize consultant liability”, because you do so much more than the aid referred to in the terms and conditions. You will find here the relevant annex to this mail. That looks well, I thought to myself and this told a customer insured at the Gothaer. They asked me so that it is documented right sure to inform it should be documented in the police or at least legally binding the Gothaer. So far so good.
You will find here the letter with the request. Then, I had an interesting conversation with a very nice and competent staff of the headquarters about this issue and asked for more information. The result was unfortunately less amusing. I was told that these “extra” tools are not so calculated, you cannot afford this phone konneund it therefore not be can the appropriate information into the police come or be documented legally binding compared to the insured. What??? Because an insurer writes “his” intermediary how great he is, and is a resource guarantee down to “optimize” the consultant liability and then so what? What can a customer or intermediary believe yet? After a conversation with my client, which was very surprised, I asked the insurer again for a written clarification of the understanding. Then, I received a letter with the following text.
From my point of view, a company with such business practices themselves disqualified. Of course, you could go there and paid a prospectus liability lawsuit a tool to win, but seriously. Under, I needed a tool with a higher five-digit euro sum, I thought it would pay according to the warranty. How likely is it then, that I am financially and even able to deny such a suit way and if so, then when can I get it??? Now who claim the insurer does come back definitely. Now but has the Federal Supreme Court (case No. IV ZR 29/03) on 19 05 2004 decided that such a list of tools finally is already. (Link to the judgment) Touch we together: 1) a private health insurer declares to the broker with a brochure he is great and makes tools guaranteeing more than is in the conditions. 2.) then the customer would like to have declared binding it and the insurer says “Nope, we don’t make is Yes not calculated” 3) … and confirms in writing the tool referred to in condition factory Finally you are more do no word from the warranty and your insurance protection a favor. Believe only that which is governed by the terms and conditions of the insurance cover. Made get – forget about what you think of the prospectus or great stories there!