Overnightprints receives top marks of print quality and customer service Dresden, 19.12.2013 – while the number of online printers is growing, there is hardly any orientation so far for customers, how good the print quality and customer service is really. The experts of the German society for consumer research (DtGV) have now carried out a comparison test in ten online printers. In cooperation with media partner N24 was tested among other things, how is the quality of the prints and the quality of service in the major providers. “” Overnightprints convinced it all along the line and was by far the best test result in the aspects of customer service “and quality of workmanship”. “Overnightprints as only printing with excellent” customer service when evaluating the category customer service reached overnightprints as the only provider in the test the note very good “(1.4).
Thus by an independent authority, confirmed that all requests are processed exceptionally quickly and that the customer service representative by Overnightprints benchmarks for the quality of the answers. All requests by E-Mail sent in the test, only 58% were answered by the online printing companies. While a provider even did not respond to the E-mail, was answered with another provider just one ten emails. Overnightprints, however, impressed the testers in addition to the excellent E-Mail support with short waiting times and competent assistance in the context of telephone customer service. “Overnightprints with peaks in printing and processing quality online printing with express service reached overnightprints in the category of product quality very good note” (1.0). The print quality impressed the testers all along the line and also the cutting of printed products proved to be perfectly.
Just four of the competitors could compete in this category. For the remaining five, however, led to a devaluation in particular weaknesses in the print. To evaluate the online printers in the test with regard to product quality, were each Provider examines two samples. Qualified testers were the popular print products to business cards and flyers to the test. In particular, we investigated whether the final cut of the ordered product size is equal to, and whether the pressure is correctly aligned on the paper. Other evaluation criteria were the uniform paint application and the quality of the image printing. Overnightprints the online printing of overnightprints of Farheap GmbH Germany was founded in 2007 and has focused on high-quality print products with 24-hour express delivery. The parent company’s headquarters are in Los Angeles. The offer focuses on business cards, postcards, greeting cards, stationery, posters and flyers, aiming overnightprints convinced already over a million customers. At the two locations in Markkleeberg near Leipzig and Dresden, overnightprints employs a total of 60 people. The alignment of the online offer refers to France, Great Britain, Austria, Spain and Benelux. Italy and the Switzerland are in Preparation. Contact: Overnightprints Farheap GmbH Germany white Masud 3 01067 Dresden phone: 034297 / 987000