The documents contain information, information. The documents are a source of knowledge. The production of goods and services depends on the knowledge and how it is managed. The information is the means and the enabling environment knowledge. The importance that represents the new paradigm of information management is given because the organizations will be able to survive to the extent they are able to become aware of what they do not know and how to access and grasp the knowledge necessary to remain productive, dynamic, competitive and innovative. Often it is necessary first to carry out an audit of information and knowledge in the organization. Besides reflecting the information flows associated with life processes, can reveal such things as whether the necessary involvement of management, if there is a favorable corporate culture or identify training needs and motivation. No target is attainable if we do not develop and put systems in place capable of achieve and aim to: – The permanent accessibility of information – the availability and updating of information – The automation of workflows with the documentation – the circulation, distribution and decrease storage of documents – Ease information retrieval.

We reiterate that: the documents contain data, information. The documents are a source of knowledge. The production of goods and services depends on the knowledge and how it is managed. The information is the means and the enabling environment knowledge. The importance that represents the new paradigm of information management is given because the organizations will be able to survive to the extent they are able to become aware of what they do not know and how to access and grasp the knowledge necessary to remain productive, dynamic, competitive and innovative. Often it is necessary first to carry out an audit of information and knowledge in the organization. Besides reflecting the information flows associated with life processes, can reveal such things as whether the necessary involvement of management, if there is a favorable corporate culture or identify training needs and motivation.